Delivery
Delivery is FREE for all UK mainland customers and all orders are sent Next Day Delivery using Parcel Force.
We use Parcel Force Next Day Delivery to ensure safe and efficient delivery of your order. Orders that are placed before 2pm will be despatched from our warehouse the same working day.
Deliveries are made Monday – Friday.
Deliveries generally take 1-2 working days.
Please note that deliveries can only be made to the billing address of the card holder and not to alternate shipping address.
International Delivery
We ship to 80+ countries around the world using Royal Mail, Parcel Force, TNT and DHL.
Delivery charges are as follows:
- Channel Islands - £6
- Europe - £9.95
- Rest of the world - £25
Please note J-Bees.co.uk are not responsible for any customs or duties that may be charged on your order. If customs charges are not paid by you the customer or if you refuse to cooperate with our delivery company, your order will be sent back to J-Bees Online. There willl be a charge to return the item back to J-Bees Online which will be charged to you the customer.
Returns By Post
It is important to us that you are completely satisfied with your J-Bees.co.uk merchandise. We therefore accept returns for up to 14 days after receipt of your purchase. Returned items must be unworn and sent back in their original packaging, with tags attached.
To send an item back to us, please enclose our standard returns form listing the items you are returning, the reason you are returning them, and what you would like in exchange or refund. Please include a copy of your receipt. You may use any shipper you like, but we recommend purchasing tracking and insurance, as J-Bees.co.uk cannot be responsible for lost return shipments.
Goods are returned to J-Bees at your own expense however we will send your exchange back out to you by Recorded Delivery at no extra charge.
Once we receive your return package, please allow 2-3 working days for processing. We will send you an email notification when your refund or exchange order has been processed. Your refund will be issued according to the payment method you selected for the original order. Shipping fees are non-refundable.
International customers please be advised that J-Bees will not refund any charges/tax you may incur when returning goods.
Returns to Store
This service is available in our Wood Green Store and is free of charge. Return items must be unworn and returned back in their original packaging, with tags attached. Please note that goods returned to the store can not be refunded for cash and all refunds will be made via your payment method. If you are returning an item via a store please take your delivery note with you. If you have an order query, please email us at returns@j-bees.co.uk
